The importance of avoiding cultural bloopers has multiplied because of e-commerce and other forms of Internet communication

Which type of stores usually carries more specialty goods for which customers like to be "waited on" and has much higher operating costs, which are passed along to the customer?

A) self-service store B) category killer store C) full-service store D) convenience store E) specialty-service retailer

According to the text, which of the following would most likely be categorized as an unanticipated event in the HRM environment?

A) recessions B) hurricanes C) employee retirements D) stock and bond market losses