Which type of stores usually carries more specialty goods for which customers like to be "waited on" and has much higher operating costs, which are passed along to the customer?

A) self-service store
B) category killer store
C) full-service store
D) convenience store
E) specialty-service retailer

C

Business

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Stating your thoughts or wants directly and honestly, but in a disrespectful way is being

A) aggressive B) defensive C) non-assertive D) assertive

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Planned and unplanned change may happen either gradually or rapidly, leading to a dramatic impact on the organization

a. true b. false

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