Common causes of ongoing variances that operations management should correct include which of the following?

An agreement between two or more parties that creates enforceable rights or obligations. Contracts can be written, oral, or implied from customary business practice.

(a) bill-and-hold arrangement (b) contract (c) cosignor (d) continuing franchise fees

A bricks-and-mortar retailer questions whether it should also sell goods through the Web as part of a dual distribution channel strategy. What step is involved in the retailer's direct marketing strategy?

a. order fulfillment b. customer contact c. customer response d. business definition