A gimmick is a good way to manage a conflict

After Roberto arrived at the podium, the first words of his speech were an apology for lack of

preparation. Roberto's apology A) is an example of a good attention-getter. B) is something Roberto should have omitted. C) should have been stated as a rhetorical question. D) is exemplary of orienting an audience to a topic.

Nathan just moved into a new apartment and spent the first day hanging pictures, putting out souvenirs of important times, and placing favorite objects on the bookshelves. Nathan has relied on what form of nonverbal communication to personalize the new apartment?

a. paralanguage b. artifacts c. kinesics d. proxemics e. appearance