A summons is a paper ordering a defendant to appear in court at a certain time

If a project has a cost of $50,000 and a profitability index of 0.4, then:

A) its NPV is $20,000 B) its cash inflows are $70,000 C) the present value of its cash inflows is $30,000 D) its IRR is 20 percent

A customer service person comes 3 hours late to service your computer. Which of the following gaps best describe this situation?

A) the gap between customers' expectations and management perceptions B) the gap between management's perception and service quality specifications C) the gap between service quality specifications and service delivery D) the gap between service delivery and external communications