Which of these statements BEST describes a configuration record?
A. Any resource or capability that could contribute to the delivery of the service
B. A service asset that needs to be managed in order to deliver an IT service
C. A set of attributes and relationships about the CI and stored in a configuration management database
D. Categorization of the CIs that make up the services
Answer: C. A set of attributes and relationships about the CI and stored in a configuration management database
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A manager establishing a call frequency patter for all customers in a salesperson's territory is an example of the telling leadership style.
a. true b. false