Hierarchic escalation is best described as?
A. Notifying more senior levels of management about an Incident
B. Passing an Incident to people with a greater level of technical skill
C. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
D. Failing to meet the Incident resolution times specified in a Service Level Agreement
Answer: A. Notifying more senior levels of management about an Incident
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The tendency toward an international integration of goods, technology, information, labor, and capital, or the process of making this integration happen, is referred to as economic globalization.
a. true b. false
BelAir Tech replaced its outdated information system with a newer version. As a result, its employees reported a significant increase in work speed. Which of the following is most similar to BelAir's situation?
A) Barker's new information system allowed the company to reach its monthly sales target easily. B) Twining Co. targeted a 5 percent increase in customer acquisition and achieved this with the new information system. C) Employees at Niven Ltd. felt that customer satisfaction increased after the new information system was implemented. D) Castle's new information system helped employees to achieve their individual goals alongside the company's goals. E) At Sterling Inc. the average number of application forms processed in an hour rose from 4 to 6 as a result of the new system.