Which skill is identified by managers as the single most important skill in the process of managemen

Whitney hates to be alone, so she always asks friends into her dorm room to hang out. Clearly, she has a high __________ need to communicate

a. affection b. inclusion c. pleasure d. relaxation

According to Cialdini's persuasion research, weapons of influence are

a. aggressive and demanding methods that force individuals to comply. b. methods that individuals use to resist influence attempts. c. the ways in which automatic responses are triggered that lead to compliance. d. the techniques marketers use in television advertising.