The political systems of England and Japan are quite different

A good TQM program does NOT include

a. Determination of standards of quality b. Institution of an effective continuous on the job checking program with responsibilities and accountability firmly fixed c. a recording system for comparing errors vs. standards d. a method which alternatives to solutions e. to install a program of analysis and quality improvement whenever found needed

Which of the following is used by public relations specialists to handle the effects of unfavourable publicity?

a. message power b. media planning c. crisis management d. damage control