________ is the phase of deterioration (coming apart) where communication becomes more superficial and more boundaries are set

What is crisis management?

A) helping a client or organization through an emergency B) covering up the mess a predecessor has made C) protecting the corporate hierarchy from intensive press scrutiny D) masking the absence of a strategic plan

______________ represents your judgments about yourself

a. Self-concept b. Self-worth c. Self-appraisal d. Self-esteem e. Self-identification