Customer relationship management refers to planning and control activities and information systems that link a firm with its downstream customers

Which of the following statements describes a receiving report?

A) It is an order to purchase goods from a supplier. B) It is a statement from the supplier showing the goods purchased and the amount due. C) It is a report showing that the goods have been received in good condition, as ordered. D) It is a document authorizing a payment to a supplier.

The JCM allows us to make this statement with relative confidence

a. People who work on jobs with high core job dimensions are generally more motivated, satisfied and productive than are those who do not. b. People who work on jobs with low core job dimensions are generally more motivated, satisfied and productive than are those who do. c. People who work on jobs with high core job dimensions are generally less motivated, satisfied and productive than are those who do not. d. People who work on jobs with high core job dimensions cannot be motivated, satisfied and productive. e. People who work on jobs with high core job dimensions are generally motivated through salary and recognition.