Which of the following is NOT included in the process of making a service "failsafe"?
A. Identifying potential fail points
B. Constantly improving the quality and reliability of the service
C. Creating coupons in case of failure
D. Identifying fail points
C. Creating coupons in case of failure
Business
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The concept of justice means that people should be treated in an equitable or fair fashion.
a. true b. false
Business
The selling concept holds that consumers will not buy enough of the firm's products unless the firm undertakes a large-scale selling and promotion effort
Indicate whether the statement is true or false
Business