The body is such an important delivery factor that it begins affecting audience perceptions before a

Alura has designed a training website on how to diffuse customer anger in a customer service environment by providing examples of what to expect if a specific communication behavior is used. This is an example of organizing training content by

a. topic. b. process. c. procedure. d. both a and b e. both a and c

Bill is the biological son of Ed and Malika, who divorced when Bill was three years old. For two years after the divorce, Bill and his mother lived alone. Then, when Bill was five, they moved into Jeff's home with Jeff and his three children, and soon after, Jeff and Malika were married. In order, Bill's family type changed from __________.

A. natural to single-parent to blended B. traditional to single-parent to extended C. nuclear to blended to extended D. natural to blended to extended