Tony approaches conflict with an "I win, you lose" attitude. Which conflict style does this approach represent?

While interviewing an expert about the debate over whether to raise the minimum

wage, Ron noticed the expert would talk at great length while responding to open questions, often wandering off-track. Which of the following questions might Ron ask to lessen this tendency of the interviewee? A) What problems might arise from increasing the minimum wage? B) What is the chief concern economists have for increasing the minimum wage? C) What alternatives exist to raising the minimum wage? D) What benefits might result from increasing the minimum wage?

Which of the following is NOT listed in your text as a benefit of apologizing?

A) The recipient understood the reason for the offender's error. B) The recipient felt less anger. C) The recipient was less likely to be aggressive. D) The recipient had a better overall impression of the offender.