Which of the following is NOT listed in your text as a benefit of apologizing?
A) The recipient understood the reason for the offender's error.
B) The recipient felt less anger.
C) The recipient was less likely to be aggressive.
D) The recipient had a better overall impression of the offender.
A
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When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren’t able or willing to express directly, they are engaging in what psychologist George Bach calls
a. defense arousal. b. nonverbal conflict. c. pseudo-messages. d. crazymaking. e. one-up conflict resolution.
The theory that asserts that people find uncertainty uncomfortable and so are motivated to use communication to reduce uncertainty is known as __________
a. Johari Window b. social comparison c. uncertainty reduction d. reflected appraisals e. self-disclosure