A(n) ________ warranty is one clearly stated by the seller or manufacturer

It takes a service rep an average of two and a half minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?

A) 16% B) 33% C) 50% D) 66%

Beth recently opened an embroidery business and has four employees who work full-time for her. Which of the following will Beth most likely use to manage her company's human resources tasks?

A) manual HR system B) automated HR system C) HR outsourcer system D) HR scorecard system