When change causes power struggles and organizational conflict, there is less likelihood of resistance to the change

"Before we go in to this account what is your objective for this call?" This question is primarily asked to observe a salesperson's development in which area?

a. planning b. attitude c. knowledge d. selling skills e. probing skill

The determination of whether a corporate director or officer has met his or her duty of care is measured in hindsight

Indicate whether the statement is true or false