Which of the following focuses on using centralized call centers and outsourcing arrangements with vendors as a way to provide specialized support for certain HR activities?

Anything that delays or obstructs any stage of the communication process is referred to, in general, as __________

a. decoding errors b. encoding errors c. feedback d. noise

Relationship marketing, which stresses an approach on developing long-term relationships with customers, has been disliked by many U.S. companies

Indicate whether the statement is true or false