A person's self-concept consists of a number of images that can be placed on a continuum ranging from positive to negative

Focusing on interests, not positions, means to

a. seek out underlying goals to generate solutions. b. avoid bringing up topics that might be too painful. c. try to anticipate what the other person might want. d. use compromise strategies so that everyone gets some of what they want.

The best general advice regarding touching in nonverbal communication is to ___________

a. avoid it b. overdo it c. engage in it d. restrict it to your own gender