To be truly intercultural, you should focus on similarities and ignore differences

The average American family watches television for _____ hours each day

A) 1 B) 3 C) 5 D) 7 E) 9

When a business does not plan for productive client communication and customer service, that organization can expect:

A. As many problems to arise as in any other organization B. Low expectations and many complaints C. An average number of complaints about service D. Good service from employees because people already know the importance of customer service.