According to your textbook, if you quoted Juanita Washington, a resident of New Orleans, on the psychological effects of Hurricane Katrina, you would be using ________ testimony.

Compared to Napster and other peer-to-peer file-swapping systems, iTunes offered all the following advantages EXCEPT

A) it used a new and more efficient file format that required less disk space. B) it was much cleaner and more virus-free than peer-to-peer file-sharing. C) its prices and selection of available tunes was widely appealing. D) i sound quality, although acceptable, wasn't as good as Napster had offered.

Chiu listened carefully to Georgio, but didn’t respond and looked away. What listening cue was Chiu employing?

A) backchanneling B) turn-denying C) turn-requesting D) turn-yielding