The RMA credential is awarded by:
A) Registered Medical Assistants. B) the American Association of Medical Assistants.
C) the American Medical Association. D) American Medical Technologists.
D
Health Professions
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What is the best way to disarm an angry caller?
A. Remind the patient that shecannot speak to you in this manner. B. Ask the patient why she is angry. C. Tell the patient to call back when shecan be nice. D. Speak politely and remain calm.
Health Professions
The preferred method for cleaning hard surfaces would be
saturation of surface and allowed to air dry. spray and wipe with cloth towel. a commercial spray such as Lysol and air dry surface. disposable toweling and an EPA–registered disinfectant for hard surfaces.
Health Professions