What is the best way to disarm an angry caller?
A. Remind the patient that shecannot speak to you in this manner.
B. Ask the patient why she is angry.
C. Tell the patient to call back when shecan be nice.
D. Speak politely and remain calm.
D.Speak politely and remain calm.
Health Professions
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Which of the following would be performed during secondary triage?
A) Transportation to the trauma center B) Calling for additional resources C) Reassessment in the treatment area D) Opening the airway to check for breathing
Health Professions
You respond to a call and the police and fire departments are on the scene, as well as a physician. Which of the following should you mention in your PCR?
A) Fire department only B) Fire department and the physician only C) Police, fire, and the physician D) Police only
Health Professions