The sale of a plant asset may result in a gain but not a loss

All of the following statements are true about participating and nonparticipating policies, except:

A. They are sometimes referred to as par and non-par. B. Participating policies allow a policyowner to share in a mutual company's divisible surplus in the form of dividends. C. Non-participating policies issue dividends to shareholders. D. Non-participating policies issue dividends to policyowners.

Customer relationship management (CRM) helps ________

A) firms monitor and minimize employee turnover B) customers manage information about different sellers in the market C) firms manage customer touch points to maximize customer loyalty D) customers locate the best deals in the market E) firms create artificial demand in the market