Disconfirmation is a communication pattern in which you
A) disagree with a person.
B) are unwilling to accept what someone says.
C) acknowledge someone's significance.
D) ignore someone's presence as well as that person's communications.
Answer: D
Communication & Mass Media
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All but one of the following are ways of achieving empathy
A) See the sequence of events as the speaker sees it. B) Engage in two-way conversation. C) Focus on the facts, rather than the feelings. D) Try to eliminate physical and psychological barriers to equality, such as staying behind an executive desk.
Communication & Mass Media
Implicit norms are
a) easy to recognize. b) quickly apparent to new members. c) rarely discussed by members. d) imposed by an outside authority. e) disruptive of the group process.
Communication & Mass Media