When using an indirect approach, the message should start with what?
A) Evidence
B) The main idea
C) Recommendations
D) Conclusions
E) Requests
Answer: A
Explanation: A) When your audience will be skeptical about or even resistant to your message, you generally want to use the indirect approach: Start with the evidence first and build your case before presenting the main idea. A direct approach starts with main ideas such as recommendations, conclusions or requests.
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What will be an ideal response?
Alice is browsing in a commercial art gallery when she sees a painting that she likes. Arthur, who is the manager of the gallery, tells her that in his opinion the painting is a genuine Leroy Neiman work. Based upon that representation, Alice buys the work for $5,000. She later discovers that the painting is only a cheap copy of the original that is worth no more than $50. Arthur has:
A. breached an express warranty to Alice that the painting is a Neiman work. B. breached the warranty of merchantability. C. not breached a warranty because he was merely expressing his opinion. D. breached an express warranty, the warranty of merchantability, and the warranty of fitness for a particular purpose.