Which of the following is NOT supported by Japan's Genichi Taguchi?

The opening scenario in Chapter 1, which details the activities of ISIS or ISIL, proves that ________

A) public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics B) public relations has become one of society's most potent forces across the globe C) public relations can be used for the advancement of a global society D) not all organizations know how to use public relations effectively

Which of the following is an example of a performance objective a sales manager might set for his sales force?

A) Each salesperson must call on three new prospects each week. B) Each salesperson should belong to a community service organization. C) Each salesperson should have at least $400,000 in net sales annually. D) Each salesperson must get at least one referral from each customer. E) Each salesperson must make a follow-up call within 48 hours of a sale.