A(n) ________ in an impasse resolution situation attempts to pull together the common ground that exists and make settlement recommendations for overcoming the barriers that exist between the two sides

To develop a strong business message, which word choices should be avoided?

A) Jargon B) Abstractions C) Strong words D) Familiar words E) Buzzwords

Which of the following is true about the Mexican culture?

A) Scheduling and time management are of utmost importance. B) Harmony in the workplace is extremely important. C) Workers expect leaders to involve them in decision making. D) Business takes priority over family and friends.