For the following questions, use an ICD-9-CM code book to select the appropriate code(s) for the diagnostic statements given

You are the administrative medical assistant at a large cardiology practice and just received a nasty complaint via email from a patient. You know the patient is incorrect in her accusations. What would be your best course of action?

A. Send a response immediately to the patient telling her she is wrong. B. Key in a response in all caps and send to the patient. C. Get the patient on the phone and tell her never to send another email. D. Allow time to gather more data and reevaluate your first response.

A chemical spray used to preserve a specimen obtained from the body for pathologic examination is a(n) ________.

Fill in the blank(s) with the appropriate word(s).