You are the administrative medical assistant at a large cardiology practice and just received a nasty complaint via email from a patient. You know the patient is incorrect in her accusations. What would be your best course of action?
A. Send a response immediately to the patient telling her she is wrong.
B. Key in a response in all caps and send to the patient.
C. Get the patient on the phone and tell her never to send another email.
D. Allow time to gather more data and reevaluate your first response.
Answer: D
Health Professions
You might also like to view...
The definition of news is the same for everyone
a. True b. False
Health Professions
An impartial committee established to listen to and investigate patients' complaints about medical care or excessive fees is known as a screening panel
Indicate whether the statement is true or false
Health Professions