The use of a seasonal workforce requires that the workforce be multi-skilled and easily adapt to being moved from line to line

Which of the following can managers do to make individual contributions identifiable in order to effectively eliminate social loafing? (Choose all that apply.)

-Assigning specific tasks to group members -Assign group goals -Holding individuals accountable -Acknowledging only team results

A firm's comparing its performance to competitors based on the components of the strategic profit model illustrates _____

a. SERVQUAL b. benchmarking c. opportunity cost analysis d. gap analysis