A firm's comparing its performance to competitors based on the components of the strategic profit model illustrates _____
a. SERVQUAL
b. benchmarking
c. opportunity cost analysis
d. gap analysis
b
Business
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Which of the following types of health insurance policies prevents the insurer from changing the premium rate or modifying the coverage in any way?
A) Cancelable B) Noncancelable C) Guaranteed renewable D) Optionally renewable
Business
The project control process is captured in the critical success factor of:
A) Communication. B) Monitoring and feedback. C) Troubleshooting. D) Client consultation.
Business