A disadvantage of product-service departmentalization is that
a. customer needs may be neglected.
b. field units lack authority.
c. it often leads to duplication of effort.
d. employees rarely identify with the field units.
Answer: c. it often leads to duplication of effort.
Business
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Ron joined a public sector enterprise and the company had an active union. Ron wished to join the union but was denied membership in the union. Which of the following acts makes it illegal to deny union membership to an employee??
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