Culture is learned, not innate.

A cross-functional team can increase responsiveness to customers because it includes ______.

-members with a high desire to achieve the group's goals -members who are creative -members from the same level in the organization -members from different departments or levels

Which of the following statements BEST describes the relationship between supervision and role conflict and ambiguity?

A. Close supervision can increase job ambiguity B. When sales managers structure and define the salesperson's role, he or she seems to experience more conflict C. Regular and frequent contact and interactions between role partners and close supervision will insure low levels of role conflict D. Sales managers can do nothing to hold role conflicts and ambiguities at a management level E. Newly hired salespeople perceive less role conflict than experienced salespeople do