Which of the following statements BEST describes the relationship between supervision and role conflict and ambiguity?
A. Close supervision can increase job ambiguity
B. When sales managers structure and define the salesperson's role, he or she seems to experience more conflict
C. Regular and frequent contact and interactions between role partners and close supervision will insure low levels of role conflict
D. Sales managers can do nothing to hold role conflicts and ambiguities at a management level
E. Newly hired salespeople perceive less role conflict than experienced salespeople do
Ans: B. When sales managers structure and define the salesperson's role, he or she seems to experience more conflict
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A Theory X manager:
a. seeks input or feedback from employees. b. may be described democratic or participative. c. uses control and incentive programs to provide punishment and rewards. d. relinquishes responsibility to his/her subordinates. e. views employees as self-directed.
Which of the following is considered to be the most versatile of all the contact methods?
A) mail questionnaires B) telephone interviews C) personal interviews D) online interviews E) field trials