Henry Mintzberg identified ten managerial roles. Name the ten roles and provide an example of each one
What will be an ideal response?
Henry Mintzberg identified the following ten managerial roles:
? Figurehead ? open a new corporate headquarters building.
? Leader ? give direct commands and orders to subordinates.
? Liaison ? establish alliances between different organizations to share resources to produce new products.
? Monitor ? watch for changes occurring in the industry or in society that may affect the organization.
? Disseminator ? communicate to employees the organization's cultural and ethical values.
? Spokesperson ? launch a new organizational advertising campaign to promote a new product.
? Entrepreneur ? decide to expand the organization globally in order to obtain new customers.
? Disturbance handler ? move quickly to mobilize organizational resources to deal with external problems facing the organization.
? Resource allocator ? set budgets and salaries of managers and employees.
? Negotiator ? work with suppliers, labor unions, or employees in conflict to solve disputes.
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According to the Uniform Guidelines, any instrument or procedure used in the selection decision is considered a(n) ________
A) disparate tool B) appraisal C) necessity D) test
Gap 2 shows the difference between ________
A) service delivery and external communications to customers B) management perceptions of customer expectations and expected service C) service delivery and service quality specifications D) expected service and perceived service E) service quality specifications and management perceptions of customer expectations