Gap 2 shows the difference between ________
A) service delivery and external communications to customers
B) management perceptions of customer expectations and expected service
C) service delivery and service quality specifications
D) expected service and perceived service
E) service quality specifications and management perceptions of customer expectations
E
Business
You might also like to view...
You can deduct loan interest in which of the following circumstances?
(a) On your house and your motor home. (b) Points on a home equity loan incorporated into the loan. (c) The automobile used to travel to and from work. (d) Credit card debt used for improving your home.
Business
Research can include all of the following methods EXCEPT ________
A) interviews B) intuitive information C) test scores D) questionnaires
Business