Having a good understanding of the industry is a key aspect of which of the following competencies:

The waiver of premium clause on a health insurance policy eliminates premium payments during periods of disability

Indicate whether the statement is true or false.

Pierre, an assistant hotel manager at an upscale hotel, decides to provide a "wow" experience to a newlywed couple staying at the hotel. Which one of the following actions by Pierre would most likely deliver the "wow" experience to the

A) Place a surcharge of $150 for having stayed in the honeymoon suite. B) Send the couple a tweet, asking them how they have enjoyed married life so far. C) Off the couple a five percent discount providing this is the first marriage for each of them. D) Deliver the couple a framed photo of the two of them kissing while checking into the hotel.