In the context of active listening, which of the following is a strategy for evaluating messages effectively?
a. Constructing mnemonics
b. Probing for information
c. Combining facts and inferences
d. Avoiding repetitive information
b. Probing for information
The following are strategies for evaluating messages effectively: (1) separate facts from inferences and (2) probe for information. Sometimes we need to encourage speakers to delve deeper into a topic in order to truly evaluate the message critically.
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A push strategy puts its emphasis on the consumer, who is expected to push the retailer into offering a promoted product
Indicate whether the statement is true or false
In the context of active listening, attending is:
A) ?the process of committing something to memory. B) ?the process of moving information from short- to long-term memory. C) ?the process of intentionally perceiving and focusing on a message. D) ?the process of interpreting verbal and nonverbal behaviors.