A voluntary audience has externally imposed reasons for being there

According to your textbook, why is it important to discuss alternative solutions during an appraisal interview?

A. People are more likely to adopt solutions they generate than solutions imposed on them. B. The law states that this step must be performed. C. People will be more likely to adopt solutions they feel are imposed on them. D. Imposing solutions is effective as long as the employee feels that he or she has had a chance to verbalize their opinion.

Jeff accidentally insulted the parents of his roommate Mohammed by putting his feet up on the desk when they were visiting their dorm room. Jeff's behavior (and subsequent apology) illustrates that communication can be ________.

A. symbolic B. dynamic C. receiver oriented D. unintentional