Jeff accidentally insulted the parents of his roommate Mohammed by putting his feet up on the desk when they were visiting their dorm room. Jeff's behavior (and subsequent apology) illustrates that communication can be ________.

When asked a negative question by an audience member, it is best to _________ it

Fill in the blank(s) with the appropriate word(s).

In 2002, for the first time:

a. the number of radio receivers in the world exceeded the number of newspaper subscribers. b. the number of satellite dishes in the world exceeded the number of TV antennas. c. the number of cell phones in the world exceeded the number of landline phones. d. the number of TV sets in the world exceeded the number of radios.