Which of the following is a difference between off-price retailers and specialty shops?

a. Off-price retailers replenish inventory items that are sold, while specialty shops never replenish inventory items that are sold.
b. Off-price retailers employ a hybrid retail operating model, while specialty shops employ a mass merchandising retail operating model.
c. Off-price retailers focus on lean inventory management, while specialty shops are supported by an agile approach to inventory.
d. Off-price retailers adopt a high-service approach, while specialty shops de-emphasize customer service and product selection.

ANSWER: c

Off-price retailers de-emphasize customer service and product selection in favor of lower prices, which are achieved through a greater focus on lean inventory management. Specialty shops generally adopt a high-service approach that is supported by an agile approach to inventory.