Attributes of an object constitute what an object ________, while operations describe what it ________

A service firm communicating exactly what the customer can expect and what will happen if the company does not deliver on its promises will eliminate the gap between ________

A) established quality standards and service delivery B) established delivery standards and management perceptions C) service quality standards and consumer expectations D) consumer expectations and management perceptions E) needed service and expected service

If, for a simple queuing or waiting line problem, we compare the solution from an analytical model with that from a simulation, we will typically find them to be exactly the same

Indicate whether the statement is true or false