A state of nature is an occurrence or a situation over which the decision maker has little or no control

An apology strategy to manage a negative publicity situation should include each of the following elements, except:

A) an expression of guilt B) a statement recognizing the inappropriate behavior C) acceptance of sanctions because of wrong behavior D) a statement about behaviors of the competition

The American Arbitration Association (AAA) is a private, nonprofit organization

Indicate whether the statement is true or false