The type of appraisal in which employees are evaluated by their managers, peers, and subordinates is called the 360-degree assessment.

A change-of-plan provision permits the policy owner to exchange his/her present policy for a different life insurance contract.

a. true b. false

Which of the following data collection modes would be more appropriate for research on a product requiring demonstration that is targeted to the business-to-business market as opposed to the consumer market?

A) CATI B) business-to-business surveying C) in-office interview D) drop-off survey E) mall-intercept