All records of an agent's activities on behalf of a buyer or seller during the listing period are to be retained by the agent's broker for:

What is the last step in the selling process?

A) follow-up B) closing C) handling objections D) presentation E) prospecting

During which stage of new-product development will management most likely consider whether the new product will cannibalize sales of the company's existing products?

A) idea generation B) marketing strategy development C) business analysis D) product concept development E) test marketing