Which of the following programs permits salespeople to be paid for performing various duties that are not reflected immediately in their sales volume?

When services are created or produced at the time of consumers need them, they fall under the characteristic of ____.

A. Variability B. Perishability C. Inseparability D. Intangibility

Oneway performance management systems can support organizational goals is by

A. defining and measuring performance in broad behavioral terms. B. linking performance measures to meeting internal and external customers' needs. C. ignoring situational constraints. D. outsourcing those goals to professional behavior management firms. E. choosing business goals based on employees' skills and abilities.