In a speech of tribute to a great person, it adds to your credibility if you point out some negative features of the person.

What are the four benefits of visual aids?

What will be an ideal response?

As Justin thought about his conflict with his roommate, he asked himself "do I have a reasonable chance of accomplishing my goal?" In this case, Justin took part in which of the following steps of strategic conflict management?

a. plan the interaction b. understand the other party's goals c. decide if the issue is worth confronting d. know what you want to occur as a result of the interaction