Clara Thomas is an employee at the Citizens Trade Bank. What type of decisions will she undertake if her responsibilities include receiving customer queries, fixing appointments for sales representatives of the bank, and tracking potential clients

Which of the following statements is true for a project with $20,000 initial cost, cash inflows of $5,800 per year for six years, and a discount rate of 15 percent?

A) its NPV is $2,194. B) its IRR is 1.85 percent. C) its payback period is roughly 3 1/2 years. D) its profitability index is 0.109.

_________, which is described by Hoffman and Bateson as "a firm's attitude toward conducting consumer research," is one of the main factors that influence the size of a firm's __________.

A. Dispersion of control; standards gap B. Research orientation; knowledge gap C. Elaborateness of environmental scanning; delivery gap D. Competitive curiosity; communications gap E. Horizontal communication; knowledge gap