The degree to which individuals perform specialized jobs is dependent on the size of the organization

Suggestion boxes, group meetings, participative decision making, and appeal or grievance procedures are examples of ____

a. Upward communication devices b. Downward communication devices c. Horizontal communication devices d. None of the above

Leaders seem to have higher ______________ than non-leaders

a. energy levels b. internal control orientation c. emotional maturity d. all of these